Shipping & Returns

Please note:

In this difficult time, we want to assure you we are doing everything we can to support everyone on the Session team. We are currently still able to ship orders - however this may take a little longer than usual. Our customer service team are on hand to answer any questions you may have at info@sessionskin.com. 


Where does Session ship to? 

We ship worldwide! We want everyone to enjoy Session :)


What are your shipping rates? 

UK Tracked: £3.00
Europe Tracked: £8.50
Europe Untracked: £3.50
Rest of World Tracked: £8.90
Rest of World Untracked: £3.90
 
Please note, Session is not responsible for any import and customs duties that your country may impose. Due to current circumstances, your order may incur customs charges which you will be notified of by your courier. Customs charges must be paid within the timeframe stated otherwise your order will be returned to Session.

How long does delivery take?

Delivery times vary based on location. These are our standard delivery times: 

UK: 48 hours 
Europe & Rest of World: 3-7 working days
-
During busy periods delivery may take longer than usual, but we’ll always do our best to get your order to you as soon as possible! 

International orders may be subject to further delays of up to 30 days due to customs checks. 

Delivery will be deemed complete once we attempt to deliver your item(s) to the address provided or an alternative address/location agreed between you and our courier. Following completion of delivery, the item(s) will be your responsibility.


If you have a query about your order, please do get in touch at info@sessionskin.com.


My order tracking number isn't working! What do I do? 

Sorry to hear you’re having issues with tracking! 

If your order number begins with “U”, this means you purchased Untracked Shipping. For Untracked orders, we’re unable to access any information on the whereabouts of your item(s) once they have left our warehouse. As such, we are unable to guarantee the safe delivery of your item(s) once dispatched. 

Please note, we are not able to refund or reship any item(s) that do not arrive if Untracked Shipping is selected. 


If you have any questions about tracking, please reach out to us at info@sessionskin.com and we’ll do our best to help where we can. 


Can I return or exchange my order?

We’re so sorry you’re not happy with your Session item(s)! Please get in touch within 14 days of receiving your item(s) with your order number at info@sessionskin.com, and we’ll take care of it. 


I need help with my order. What do I do?

If you need to speak to someone about your order, shoot us over an email at info@sessionskin.com - we’re always happy to help!