Shipping & Returns
In this difficult time, we want to assure you we are doing everything we can to support everyone on the Session team. We are currently still able to ship orders - however this may take a little longer than usual. Our customer service team are on hand to answer any questions you may have at firstname.lastname@example.org.
Where does Session ship to?
We ship worldwide! We want everyone to enjoy Session :)
What are your shipping rates?
How long does delivery take?
Delivery times vary based on location. These are our standard delivery times:
International orders may be subject to further delays of up to 30 days due to customs checks.
Delivery will be deemed complete once we attempt to deliver your item(s) to the address provided or an alternative address/location agreed between you and our courier. Following completion of delivery, the item(s) will be your responsibility.
If you have a query about your order, please do get in touch at email@example.com.
My order tracking number isn't working! What do I do?
Sorry to hear you’re having issues with tracking!
If your order number begins with “U”, this means you purchased Untracked Shipping. For Untracked orders, we’re unable to access any information on the whereabouts of your item(s) once they have left our warehouse. As such, we are unable to guarantee the safe delivery of your item(s) once dispatched.
Please note, we are not able to refund or reship any item(s) that do not arrive if Untracked Shipping is selected.
If you have any questions about tracking, please reach out to us at firstname.lastname@example.org and we’ll do our best to help where we can.
Can I return or exchange my order?
We’re so sorry you’re not happy with your Session item(s)! Please get in touch within 14 days of receiving your item(s) with your order number at email@example.com, and we’ll take care of it.
I need help with my order. What do I do?
If you need to speak to someone about your order, shoot us over an email at firstname.lastname@example.org - we’re always happy to help!